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Zapp career site
Join us in building the future of convenience retail

Welcome to Zapp Careers

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What we do


Zapp is London’s leading premium convenience service, delivering in minutes, 24/7. 

We bring the best of the world to customers' doorsteps, ranging from daily essentials to luxury favourites and pharmacy needs. We’ve partnered with some of the world’s leading brands and local favourites to offer an exclusive range of more than 3000 hand-picked products. 

We’re on a long-term mission to transform and modernise convenience retail, a $4 trillion global industry that remains largely offline. 

To deliver on this, we’re bringing together talented people from diverse backgrounds with the passion to solve problems and make things happen. 

OUR MISSION

To elevate the everyday, delighting customers with things that make them happy, the moment they need it.

OUR VISION

To build the ‘need it now’ supply chain of the future, using cutting-edge technology to transform convenience retail and ensure the most relevant products are always available, at the right location, at the right time.

How we work

 

We’re customer obsessed: We delight our customers by starting with their needs and working backwards. This customer-first approach drives us to constantly innovate and deliver exceptional value.

We strive for excellence: We are ambitious and tackle complex problems with simple, elegant solutions. If you’re someone who loves the challenge of working together to find the best way forward, you’ll fit right in.

We innovate for the long term: We are disrupting the multi-trillion dollar convenience retail sector, leveraging cutting-edge technology to anticipate and meet customer needs. We never sacrifice long-term value for short-term wins, and we empower our team to take initiative and drive change.

We believe in doing the right thing: We strive to act in the best interest of our people, planet and community. Join us, and you’ll be part of a team committed to making a positive impact.

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Meet our teams

  • Business Intelligence


    We turn data into strategic insights which inform our decision-making, driving excellence in everything we do.

  • Category & Vendor Management

    We curate our catalogue and build relationships with the world’s most-loved brands to help both customers and partners get the most out of our platform.

  • Corporate Development


    We focus on identifying and pursuing opportunities for long-term growth, as well as guiding overall business strategy.

  • Customer Experience

    We focus on delighting our customers with the best, most reliable service.

  • Engineering

    We solve complex problems by building innovative, streamlined technical solutions to support our industry-leading convenience delivery service.

  • Executive Office

    We ensure the leadership team remains efficient and organised, supporting a range of responsibilities across the business.

  • Finance

    We manage Zapp’s financial resources, providing strategic guidance and overseeing financial planning and analysis to enable sustainable growth.

  • IT & Infrastructure

    We build and maintain the technological backbone of the company, ensuring robust, secure, and scalable systems that keep our operations running smoothly.

  • Legal

    We safeguard the business by providing expert legal advice and ensuring compliance.

  • Marketing

    We drive growth and elevate our brand’s profile, delivering creative campaigns ranging from out-of-home ads to content with the likes of Lewis Hamilton.

  • Operations

    We operate at the heart of the business, ensuring our service runs smoothly 24/7 and orders are perfectly picked, packed and delivered in minutes.

  • People & Culture

    We cultivate a positive, inclusive workplace where our team thrives, supporting employee development, engagement, and a culture which reflects our values.

  • Pricing & Marketplaces

    We focus on maximising value for our customers and driving growth through effective marketplace management.

  • Product & Design

    We continually refine our product to anticipate and meet evolving customer needs, helping deliver the best possible experience.

  • Supply Chain

    We’re building the ‘need-it-now’ supply chain of the future to enable us to always have the most relevant products available, at the right location, at the right time.

Where to find us

Zapp has stores across all of Central London. Our HQ office is in West London.

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