We're building one of the most ambitious consumer companies in the world, reinventing the operating system for modern city life - combining technology, operations and obsessive attention to detail to create a faster, more seamless and more delightful way for people to live.
See Open RolesZapp was founded on a simple belief: people should be able to access the things they need - and love - in minutes.
What started as instant grocery delivery has evolved into something much bigger: a new convenience infrastructure powering a new way of life.
Today, we combine technology, operations, retail and logistics to serve hundreds of thousands of customers across London - with speed, reliability and obsessive attention to detail. Bringing the best the city has to offer, straight to their door, 24/7.
We're still early. And we're building for the long term.
We hire ambitious individuals who thrive on merit - through results and consistent high performance.
What we believe - and how we build.
We care about quality, detail, ownership, speed and trust.
We believe exceptional companies are built by small groups of highly capable people who care intensely about what they do and hold themselves to unreasonably high standards.
At Zapp:
This is a high-performance environment, and it's not for everyone. We take our responsibility to serve customers with their everyday needs extremely seriously.
But for the right people, it can be an incredibly rewarding place to build.
Five principles that define how we work, lead, and win.
We start with the customer and work backwards, building long-term trust and loyalty. We pay attention to competitors, but obsess about customers.
We look for opportunities to exceed expectations and turn good experiences into memorable ones we're proud of.
We obsess over details and maintain an uncompromising bar for quality. No task is beneath us; we audit deeply and question metrics that don't match reality, because how we do anything is how we do everything.
We prioritise long-term value over short-term results and do what is right for the business, even when it's harder in the moment.
We take responsibility beyond our role, own successes and failures, follow through to completion, raise risks early, and avoid excuses - even when outcomes are uncomfortable.
We accomplish more with less, using creativity and pragmatism. Constraints drive innovation.
Uncompromising standards; no shortcuts. We prioritise clear thinking and simple explanations. We execute with precision and take pride in the quality of every deliverable.
We make bold, data-driven decisions with conviction and we learn with transparency - surfacing mistakes early to strengthen our systems. As experience compounds, our judgment only gets sharper.
We solve the system, not the symptom. We reject 'not my job' thinking, working across functions to address root causes and continuously improving the end-to-end process.
We hire, develop, and retain exceptional talent. We set clear goals, give direct feedback, and take accountability for building teams that consistently raise the bar.
We respectfully challenge ideas, speak up when something doesn't feel right, and welcome diverse perspectives. We debate openly, then align fully behind decisions once they're made.
We act with honesty, fairness, and consistency, building trust across teams and levels, and optimising for the company over our function.
We make timely decisions with incomplete information and don't let waiting, consensus, or over-analysis slow progress.
We set ambitious goals and execute quickly against what truly moves the needle.
We turn ideas into outcomes and hold ourselves accountable for results.
Competitive salary and meaningful equity participation for leaders in the business to align your success with the company's long-term growth.
We work together from our Nine Elms office every day - and weekends when it matters. The best work happens when exceptional people share a room.
Zapp employees receive a free Zapp+ subscription and a weekly Zapp allowance to spend on the platform. Part of working here is knowing first-hand how the customer experience feels.
Access to coaching, mentorship, and leadership development opportunities designed to help you grow as both a leader and an expert.
Work alongside people who have built, scaled, and transformed some of the most iconic organisations in the world - all united by a shared obsession with customers, excellence and speed.
At Zapp, you'll become part of a forward-thinking team transforming on-demand retail for the long term.
Zapp is based across Central London, with our HQ in Nine Elms and a network of Fulfilment Centres powering rapid delivery.
Zapp HQ 4 Exchange Gardens, London, SW8 1RLExplore the teams that make Zapp run. Whether you're passionate about technology, commercial strategy, operations, or customer experience - there's a place for you.
We turn data into strategic insights which inform our decision-making, driving excellence in everything we do.
We curate our catalogue and build relationships with the world's most-loved brands to help both customers and partners get the most out of our platform.
We focus on identifying and pursuing opportunities for long-term growth, as well as guiding overall business strategy.
We focus on delighting our customers with the best, most reliable service.
We solve complex problems by building innovative, streamlined technical solutions to support our industry-leading on-demand delivery service.
We ensure the leadership team remains efficient and organised, supporting a range of responsibilities across the business.
We manage Zapp's financial resources, providing strategic guidance and overseeing financial planning and analysis to enable sustainable growth.
We build and maintain the technological backbone of the company, ensuring robust, secure, and scalable systems that keep our operations running smoothly.
We safeguard the business by providing expert legal advice and ensuring compliance.
We drive growth and elevate our brand's profile, delivering creative campaigns ranging from out-of-home ads to content with the likes of Lewis Hamilton.
We operate at the heart of the business, ensuring our service runs smoothly 24/7 and orders are perfectly picked, packed and delivered in minutes.
We cultivate a positive, inclusive workplace where our team thrives, supporting employee development, engagement, and a culture which reflects our values.
We focus on maximising value for our customers and driving growth through effective marketplace management.
We continually refine our product to anticipate and meet evolving customer needs, helping deliver the best possible experience.
We're building the 'need-it-now' supply chain of the future to enable us to always have the most relevant products available, at the right location, at the right time.
Join us and help transform the future of on-demand retail.
See Open Roles