Senior Manager, Merchandising (e-Commerce)
London

We are seeking a dynamic Senior Merchandising Manager to lead and build out our merchandising team. You will enhance our product range, ensuring our platform remains the go-to destination for luxury convenience retail. 

You will be someone who is excited about understanding customer needs, trends and the retail environment with a commercial mindset. You will have an impeccable attention to detail, creative vision, be data-driven and have exceptional communication skills. Ultimately you will have a direct impact on increasing sales and profitability of the business to drive sustainable growth.

Zapp is London’s leading digital-first, premium convenience retailer and we are relentlessly focused on growing and developing the best-in-class premium convenience proposition for our customers.

Key Responsibilities:

• Create and maintain engaging product content on the Zapp app and website.
• Work closely with the Category and Marketing teams to plan and develop merchandising strategies, such as iconic collections.
• Develop features on the online platform and app in close collaboration with the product and technology teams.
• Analyse sales data, customer behaviours, reactions, insights and market trends to anticipate customer needs.
• Define, set up, analyse and report on the performance of the catalogue.
• Devise long-term development strategies for product category.
• Approach decisions in a data-driven, strategic manner to optimise the catalogue offering.
• Liaise with the marketing teams to determine competitive pricing and promotional activities of product categories.
• Collaborate with procurement to ensure operational excellence.
• Assume responsibility for revenue, margin and a great perceived catalogue.

Requirements: 

• 3-5 years of experience in a similar role in e-Commerce or digital merchandising.
• Proven track record of creating successful merchandising strategies and managing product assortments.
• A passion for customer experience, with a proven ability to translate customer needs into business strategy.
• Excellent organisational skills and attention to detail.
• Strong analytical skills including excellent knowledge of Google Workspace, in particular knowledge of Looker is advantageous.
• 'Fly high & dive deep' mindset, strategic and hands-on at the same time.

Benefits:

• Enjoy 25 days holiday per, plus bank holidays
• Private Health Insurance
• Perkbox
• Extended sick pay and maternity / paternity leave pay