Commercial Associate

Location: Vauxhall, London (Onsite, 4 days/week)

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

The Role

We're looking for an exceptional Commercial Associate to join Zapp's fast-growing commercial operation. This is a high-impact, fluid role for someone who thrives on pace and strong execution. You'll be the foundation of our commercial function - the person who ensures everything runs smoothly whilst continuously looking for ways to innovate and simplify how we work.

You'll drive critical commercial projects end-to-end, working across Category Management, Merchandising, and Supply Chain to deliver improvements that directly impact our P&L and customer experience. This role suits someone who can take a brief, break it into workstreams, and deliver results without needing hand-holding.

What You'll Do

Commercial Operations

• Support the complete SKU lifecycle: supplier onboarding, additions and depletions across our systems

• Continuously improve and automate our commercial processes - you'll look for manual tasks that can be streamlined and take the initiative to implement solutions

• Proactively drive efficiency, identifying discrepancies and proposing solutions to help streamline product maintenance (price management, product codes, pack size change, barcodes etc) across our large and growing catalogue

• Support category managers with cost-saving initiatives and negotiation preparation materials

Merchandising & Platform Refinement

• Own how our products are presented on the app and website - ensuring SKUs are merchandised optimally for customer experience

• Work with Marketing and Product teams to enhance the look and feel of our digital platform, including category layouts, featured products, and promotional placements

• Optimise SKU presentation through compelling imagery, accurate descriptions, and strategic positioning

• Partner with Marketing to ensure seasonal and promotional merchandising meets customer demand whilst maintaining brand consistency

• Continuously test and refine our app features and merchandising approach based on customer behaviour and commercial performance

Marketplace Optimisation

• Supporting the Marketplaces team with Zapp's presence on third-party platforms (Deliveroo, Uber Eats), ensuring competitive positioning

• Setting up and executing promotions across marketplace channels while coordinating with category managers on strategy and margins

• Analysing marketplace data to identify sales opportunities, pricing optimisation, and merchandising improvements

• Working across teams to maximise market share while maintaining Zapp's premium positioning and profitability

Process Improvement & Automation

• Own and deliver projects to streamline commercial operations - from scoping the problem, to designing solutions, to implementation and adoption

• Map existing processes, identify inefficiencies, and build the business case for change

• Create and maintain trackers, dashboards, and documentation that give the team visibility and control

• Coordinate cross-functionally with Product, Tech, and Supply Chain to deliver system improvements

• Establish SOPs and playbooks that enable the team to scale without adding headcount

What We're Looking For

• 3+ years in a commercially-focused role such as category management, buying, merchandising, or a project-based role like management consulting (ideally in retail, FMCG or e-commerce)

• Strong execution mindset and exceptional project management abilities: proven track record of managing multiple concurrent workstreams with competing deadlines and priorities

• Strong analytical skills: confident building business cases, and extracting insights from data to drive decisions

• Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Excel; experience with Looker is desirable

• High-energy self-starter with exceptional attention to detail: You thrive in fast-paced, ambiguous environments, making quick decisions with imperfect information while maintaining meticulous accuracy and spotting problems before they escalate

• Tenacious communicator who gets things done: You influence stakeholders at all levels, push back when needed, and maintain a hands-on mentality with natural prioritisation and urgency - always finding solutions rather than roadblocks