Creative Director

Nine Elms, London - Full-time (4 days a week on-site)

We are seeking an exceptional and visionary Creative Director to own and elevate Zapp's creative identity across every touchpoint. As the most senior creative voice in the business, you will be responsible for setting the overarching creative vision, leading a team of designers and content creators, and ensuring that every visual expression of Zapp, from high-end social media and app UI to out-of-home advertising and VIP event collateral, reflects a bold, consistent, and premium brand identity.

About Zapp:

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Key Responsibilities:

• Define, own, and continuously evolve Zapp's overarching creative vision, ensuring it authentically reflects the brand's premium positioning and resonates across all markets.

• Serve as the ultimate brand guardian, setting the standard for creative excellence across all output- digital, physical, editorial, and experiential.

• Present and champion creative strategy to the Founder's Office, Executive Leadership Team, and key external stakeholders.

• Establish and enforce brand guidelines, visual identity standards, and tone of voice across the entire organisation.

• Set clear creative briefs, manage workloads, and ensure consistently high-quality output is delivered on time and within budget.

• Build and develop the creative function as Zapp scales, including hiring and structuring the team for future growth.

• Lead the creative development of integrated marketing campaigns across digital display, social media, email (CRM), print, and OOH.

• Direct the production of premium social content for Instagram, TikTok, and other key channels, ensuring creative output consistently drives brand affinity and engagement.

• Oversee the creative direction of influencer partnerships, seasonal campaigns, and brand-building activations from concept through to execution.

• Direct the creative vision for Zapp's company events, VIP engagement initiatives, and experiential activations, ensuring every touchpoint reflects the premium nature of the brand.

• Oversee the design of physical assets, digital invitations, and event environments that create memorable brand experiences.

• Provide senior creative direction to the growth and product teams, overseeing the design of promotional banners, icons, and in-app visuals that enhance the user journey.

• Ensure digital creative assets are optimised across platforms, maintaining brand integrity whilst meeting performance requirements.

• Oversee the management of Zapp's creative asset library, ensuring efficient organisation, version control, and accessibility of templates and brand elements across the business.

Requirements:

• 8+ years of experience in creative design or art direction, with a minimum of 3 years in a senior creative leadership role, preferably within a B2C, e-commerce, luxury, or premium lifestyle brand.

• An outstanding portfolio demonstrating a sophisticated, elevated aesthetic, strong conceptual thinking, and the ability to direct campaigns across multiple channels and formats.

• Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma.

• Proven experience leading and developing high-performing creative teams in a fast-paced, growth-oriented environment.

• Deep understanding of brand strategy, visual storytelling, and how creative drives commercial outcomes.

• Exceptional communication and presentation skills, with the gravitas to influence and inspire at senior leadership level.

• Strong understanding of digital production, print processes, and export best practices across all formats.

Benefits:

• Competitive salary & equity package.

• Enjoy 25 days of holiday per year (plus all bank holidays).

• Private Health Insurance.

• Extended sick pay and maternity/paternity leave pay.

• Cycle to work scheme.

• Flexible/hybrid working arrangement

If you are a visionary creative leader with a passion for building bold, distinctive brand identities and the experience to set the creative standard at the highest level, we encourage you to apply!